FAQ
Everything you need to know about our cordless lamps – from technology to ordering to use in restaurants and hotels.
Three things: **Light quality** (CRI 93+ instead of 70–80 in cheap products), **durability** (modular design, every part replaceable, 5-year warranty) and **professional operation** (Charging Stations for 24–48 lamps simultaneously). NEOZ is a system, not a gadget.
Development, manufacturing and quality control take place in Sydney, Australia. NEOZ is certified Australian Made. MOONICH is the exclusive importer for Germany, Austria, Switzerland and the Benelux countries.
Yes, all NEOZ lamps are continuously dimmable via touch. Dimming is controlled by a capacitive touch area on the lamp head — simply touch and hold.
CRI (Color Rendering Index) describes how natural colours appear under a light source. CRI 93+ means: colours are shown almost as they would be in daylight. Cheap LED lamps often have CRI 70–80 and visibly distort colours — a steak looks grey instead of red, salad dull instead of fresh.
Depending on the model and dimming level, between 17 and 66+ hours. The N1 PRO battery delivers up to 66 hours on a full charge. More than sufficient for daily restaurant use — charge in the morning, light in the evening.
Replace it. The battery is a standalone component that you can reorder individually. Same for the LED module, lamp head or charging contacts. Nothing has to be thrown away. That is the core of the NEOZ system.
Yes. NEOZ lamps are IP64-certified — that means protection against splashing water from all directions. Perfect for the terrace, even in rain. The charging contacts are corrosion-resistant.
With the N1 Charging Base for individual lamps, the N1 Charging Tray for 4 lamps, or an N1 Charging Station for 24, 36 or 48 lamps simultaneously.
One lamp per table is the standard. For 30 tables, we recommend 30–36 lamps plus spare batteries for continuous operation. Request a consultation →
It depends on your concept. For fine dining, we recommend our glass lamps like Egg or Margarita. For robust outdoor use, the metal lamps like Owl or Apex. Request a consultation →
Yes. We can send you one or two sample lamps to test in your venue. Contact us for details and conditions.
We deliver standard models within 3–5 business days. For larger orders or custom colours, delivery may take 2–4 weeks. Shipping to Germany and Austria is free from 2 lamps onwards.
Yes. From 10 lamps onwards we create individual quotes with project conditions. For larger projects (50+ lamps) we also advise on charging infrastructure and financing. Request a quote →
5 years on all NEOZ lamps. The warranty covers material and manufacturing defects. Wear parts such as batteries can be reordered as spare parts at any time.
Simply wipe with a soft, slightly damp cloth. Do not use aggressive cleaning agents. Glass lamps can be cleaned with standard glass cleaner. Occasionally clean the charging contacts with a dry cloth.
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